Hesham Ali

Hesham Ali

Hesham Ali

profile-pic

2021 © Hesham Ben.

About Me.

With over 11 years of progressive experience in software engineering, automation, and system analysis, I have built a proven track record of leading digital transformation initiatives, product delivery, and technical teams across multiple industries including telecom, fintech, retail, and banking.

 I specialize in:
Product ownership & delivery management – translating business needs into technical epics, leading UAT/SIT, and ensuring high-quality releases.

Systems & solution architecture – hands-on expertise in cloud (Azure, microservices, containers, ADF pipelines), POS & kiosk solutions, and payment gateway integrations.

Leadership & stakeholder management – guiding cross-functional teams (developers, testers, and support engineers), aligning with C-level stakeholders, and driving operational excellence.

Automation & quality engineering – solid foundation in Selenium, Cucumber, Appium, and TOSCA for banking/financial applications.

I am passionate about bridging the gap between business strategy and technology execution, ensuring successful outcomes in large-scale, complex system deployments.

Highly self-motivated with a can-do attitude, I strive to bring creativity to problem-solving, always seeking ways to improve and adapt. Whether it's automating processes, enhancing system performance, or leading the development of critical systems, I have passion for sharing knowledge with my colleagues. I am dedicated to driving success and contributing to the achievement of organizational goals.

Personal Information

  • NameHesham Ali
  • ResidenceCyberjaya, Malaysia
  • Emailhysham.bendary@gmail.com
  • Phone+60 12-694 1514

My Resume.

Experience

  • Lead Systems Analyst II (Application Owner | Delivery & UAT Lead)

    M1 Digital Labs Sdn Bhd

    • Successfully overseen the execution of multiple high-impact projects, including UOB PayNow Refund, UOB Internet Payment, DBS Internet Payment, AXS Station Integration, and 7-Eleven Payment Integration.
    • Oversaw the EPICs for each project, ensuring alignment with business goals, timelines, and quality standards.
    • Guided UAT and SIT testers throughout the testing phases, ensuring thorough validation of functionality and seamless deployment.
    • Worked closely with developers and BU to provide insights, resolve issues, and ensure smooth integration of solutions.
    • Conducted regular meetings with the development and business teams to ensure on-time delivery and effective communication across teams.
    • Collaborated with solution architects and cross-functional teams for E2E project discussions.
    • Led stabilization efforts for the B2C Payment Manager application, working with L2/L3 teams to resolve issues promptly.
    • Enhanced job monitoring processes for faster failure detection and recovery, improving operational stability.
    • Contributed to audit and data governance reviews by ensuring that control documents were kept up to date, supporting compliance and best practices.

    Current May 2023

  • Automation Test Lead

    PhillipCapital Malaysia

    • Led the development of a test automation framework using Selenium WebDriver with Java and TestNG for the PhillipCapital MyWealth Platform.
    • Directed an automation team in creating test scripts for a web-based platform for clients and financial specialists to manage transactions and portfolios.
    • Automated end-to-end test cases for the GWM project utilizing BDD, Selenium Java, and Postman for API testing with Jenkins integration.
    • Collaborated with development teams and BAs to ensure automation coverage aligned with project requirements and priorities.
    • Mentored the automation team, providing technical guidance, conducting daily stand-up calls, and reviewing tasks to resolve any blockers.
    • Developed and executed Appium-based automation scripts for POEMS Mobile 3 App testing, leveraging Cucumber, TestNG, and Selenium for mobile automation.
    • Proposed and built a C# .NET tool to help manual testers generate test data quickly, reducing human errors and enhancing test coverage.

    May 2023 May 2022

  • Automation Engineer (Regional QA Automation– Banking Domain)

    Pactera Malaysia - UOB Partner in Singapore

    • Created and maintained automation scripts using TOSCA for testing across multiple regions, including SG, TH, ID, and VN.
    • Trained and mentored new joiners, ensuring seamless onboarding and skill development for junior team members.
    •Collaborated with business stakeholders, QA managers, and regional teams to align testing strategies with regulatory requirements and business needs.
    • Designed and implemented a proof-of-concept (POC) integrating TOSCA TestCases with backend systems using C# and REST API, enhancing testing efficiency.
    • Led the development of a POC for automating batch jobs using Control M, improving process efficiency.
    • Supported UAT for UOB TMRW Pay API across multiple regions, ensuring thorough testing using TOSCA API Scan.

    April 2022 April 2021

  • Lead Software Engineer (POS & Retail Systems),

    KK Supermart & Superstore, Malaysia

    • Led a team of 4 developers in maintaining and enhancing the KK POS system, ensuring smooth operations and the addition of new features.
    • Integrated DIGI PAY, popular e-commerce platforms like Food Panda and Grab Food, and Big SweepKK API into the KK POS system.
    • Spearheaded the implementation of Happy Momentum payment gateway, supporting multiple payment providers including AliPay, TnG Digital, WeChat Pay, and GrabPay.
    • Played a key role in integrating Razer Cash, enabling cash payments for the Shopee platform.
    • Oversaw the maintenance and enhancements of the KK POS system, covering backend modules such as stock, warehouse, and reporting.
    •Led and mentored a team of 4 junior developers.
    • Developed a test automation framework for the self-order kiosk and POS systems, ensuring high-quality software delivery through rigorous UAT and SIT testing.

    May 2021 April 2019

  • Lead System Engineer

    PVSOFT, Malaysia

    • Led the design and development of the Self Order Kiosk system using C# and MySQL, ensuring its stability and performance.
    • Designed a comprehensive test automation framework for the Self Order Kiosk and POS systems, enhancing stability and reducing testing time.
    • Worked closely with development teams to identify and resolve software issues, ensuring high-quality product delivery.
    • Mentored 2 junior testers, helping them enhance their skills and contribute effectively to the team.
    • Contributed to UAT and SIT testing, creating automation scripts to improve test coverage and efficiency.

    March 2019 April 2018

  • Software Developer

    Geopbyte App, Malaysia

    • Developed and deployed a comprehensive POS system using C# WinForms and DevExpress for multiple countries including Malaysia, Singapore, Indonesia, Myanmar, and Brunei.
    • Integrated the POS system with the Boat Noodles Mobile App, ensuring seamless backend API communication.
    • Mentored three junior developers, assisting in their professional growth and guiding them through development tasks.
    • Played a key role in hardware integration and testing, ensuring optimal functionality across multiple devices.
    • Mentored and guided three junior developers and Contributed to E2E regression testing and UAT

    March 2018 May 2016

  • Research Engineer

    Multimedia University - MMU, Malaysia

    • Contributed to a RM750,000 research project funded by TM, developing systems like OBD, Telematics, and Facial Expression Recognition for Driver Satisfaction.
    • Collaborated with Loughborough University, UK, on the EcoForm Simplified Rubber Formulations System.
    • Presented a research paper at the International Journal of Innovative Management, Information & Production (IMIP 2015).
    • Won first runner-up for the best research poster in the Infineon Research Poster Competition.
    • Achieved a gold award at ITEX 2016 for the research team's project.

    April 2016 Feb 2015

  • Software Engineer

    NIT - NeoPOS System, Malaysia

    • Maintained and enhanced the POS system using VB.net and MySQL DB, ensuring optimal performance.
    • Collaborated with cross-functional teams for system integration, including thermal printers and hardware testing.
    • Contributed to manual and automation testing, ensuring bug-free performance and adherence to business requirements.
    • Played a key role in SIT and UAT testing, ensuring successful delivery and customer satisfaction.

    Jan 2015 Dec 2013

Skills

C#, .NET Framework, Winform, DevExpress, Xamarin

100%

TOSCA, UI Automation, API Testing

100%

Selenium WebDriver, TestNG, Appium, Mobile App Test Automation, Cucumber Java

100%

WAMP & XAMP Server, PHP, Laravel & MySQL

100%

RestAPI, API Integration, Payment Gateway, e-Wallet Payment

100%

HTML5, XML, CSS3, Hybrid App

100%

Automation Tools: Selenium, TOSCA, Appium, TestNG, Cucumber

100%

Programming: Java, C#, VB.NET

100%

Database: MySQL, Oracle DB

100%

Monitoring: Dynatrace, ELK Stack, ServiceNow

100%

Cloud: Azure Data Factory, Azure Storage

100%

Certificate

TOSCA AS1, AS2, TDS1, TDS2, AE1, API Specialist, Database Specialist

100%

Previous Projects.

I Have a great hand-on experience working on a variety of projects. Let's meet to chit-chat and demo for you some of my previous work!

  • Software Development & Testing

Digi Pay

Payment gateway, Reload, API Integration, Testing

POS System

Testing, API Integration

Razer Cash & Happy Pay

API Integration, Payment gateway, POS Integration

Scan2Order

Mobile App, API Integration, Payment gateway

Ticketing, Kiosk,Testing

Self Order Kiosk

API Integration, Hardware Integration, Software Development, C#, MySql, PHP, Laravel

Boat Noodles POS

POS System, Backend Dashboard, Laravel, PHP, C#, DevExpress

Big Sweep

API Integration

Mobile App

Menara KK App

Infineon

Research Project

ITEX

Research Project

Sales Dashboard

Backend Dashboard, API Integration, C#, DevExpress

Mobile App

Xamarin, API Integration, C#

Contact Me.

Let's Talk

hysham.bendary@gmail.com
Cyberjaya, Malaysia
+60 12-694 1514